faq
questions + policies
Can I refund or exchange my bag?
All items are final sale and not returnable as I am closing my shop. Thank you for your understanding.
I need a repair. What should I do?
I am no longer offering repairs as the shop is closed.
HOW SHOULD I CARE FOR MY BAG?
Waxed canvas and wool should not be placed in a washer or dryer. For best results, use a mild soap and cold water to treat spots. Use a cloth or sponge to massage soap into the spotted area. Rinse with cold water and let dry.
The wax on the canvas is embedded into the canvas fibers during production. The wax should, therefore, not rub off even in hotter climates. However, it is recommended that you do not leave your bag in something like a hot car for extended periods of time in order to keep the quality of the bag.
MY PACKAGE HASN’T ARRIVED. WHAT SHOULD I DO?
The first course of action is to fill out a missing mail search with the USPS. https://www.usps.com/help/missing-mail.htm
The postal service will either call or email you regarding the package. In my experience, most packages end up showing up. I’ve only had one package actually never show up in the 10+ years I’ve been doing this! Patience is appreciated. Unfortunately, I have no control over what happens to your package once it leaves my hands. But we will work together to find a solution.