How long will it take for my order to arrive?

Unless otherwise stated, all items in the shop are made and ready to ship. Please allow 3 to 5 business days for items to ship after placing your order. If an item states, MADE TO ORDER, please allow up to 5 business days for the item to be made and shipped. ALL in One Bags typically take up to 4 weeks. If you have a question about processing time, please feel free to send me an e-mail and I can give you a specific estimate. 

Can I refund or exchange my bag?

I do not accept returns or exchanges. If for some reason an item is defective due to an error on my part, I will replace the merchandise for you. Thank you for your understanding.

If you are buying a gift and unsure, please purchase a gift card.

I’m local. Can I pick up instead of paying shipping?

Unfortunately, I no longer offer this option as I work from home.

I need a repair. What should I do? 

All products are handmade. So it's inevitable that from time to time something breaks or rips. Send me a picture of the product and a description of what happened. We will decide together how best to fix it. Often times I will have you send me the product if you're not local. I'll repair it and send it back to you. It's just that easy! 

Repairs are free during the first year from purchase. After that there will be a charge to repair the bag.

HOW SHOULD I CARE FOR MY BAG? 

Waxed canvas and wool should not be placed in a washer or dryer. For best results, use a mild soap and cold water to treat spots. Use a cloth or sponge to massage soap into the spotted area. Rinse with cold water and let dry.

The wax on the canvas is embedded into the canvas fibers during production. The wax should, therefore, not rub off even in hotter climates. However, it is recommended that you do not leave your bag in something like a hot car for extended periods of time in order to keep the quality of the bag.

Where are you located and can I shop in-person?

My studio is now in my home. So I do not offer in-store shopping. However, I sell several styles through heyday Bozeman and do local events throughout the year.

HOW OFTEN DO YOU UPDATE THE SHOP?

The shop is updated once a month with new items. Update times are located on the announcement bar at the top of the website. If you would like to see what will be in the next shop update, please follow along on Instagram. I share all items on IG prior to the update.

If you missed out on an item that you want, you can sign up for the waitlist under the product. That will help me in knowing what to make for future updates, and you will get an email when the item is in stock.

do you ship overseas?

Shipping outside the US is available to Canada. Please contact me to get an estimate. Keep in mind shipping overseas can be expensive, i.e. a weekender bag which weighs 4 lbs costs around $50 to ship.